FREQUENTLY ASKED QUESTIONS
Can’t I trust the company I bought my forklifts from to service the equipment honestly?
What’s the process for getting started with CJK Services?
Do I need to change my current service provider, in order to work with CJK?
I’m concerned that having CJK between me and my service provider could damage our good relationship. Should I be worried?
A reputable service provider wants to get it right, which is why the good ones embrace CJK Services’ fair and honest approach. Since CJK Services does not participate in any savings, our intentions are never questioned when discussing disputed invoice charges.
How do you price your services?
My manufacturer offers analysis and management. Why shouldn’t I work with them?
As such, when we’re asked whose forklift a client should buy, CJK, in turn, always asks where the equipment will be located.* Based on that answer, CJK Services will make the best recommendation. By contrast, a given forklift dealer typically sells a particular brand or brands of forklifts. And realistically, those dealers are neither obligated nor can they be expected to recommend a superior service provider or better performing forklift!
CJK has no financial incentive to recommend one brand over another, but rather, the ideal brand and service provider, given your particular circumstances.
*Because we know, from experience, that the quality of service providers for a particular brand of equipment can vary widely from one area of the country to another, we may recommend different brands in different areas.
Other than cost savings, what’s the most important thing your service can deliver to me?
I am a “report” kind of manager. I love to have a good handle on the different aspects of my operation, and a variety of operational reports helps me do that. Am I limited in the number of reports you’ll generate for me?
This business seems pretty straightforward to me. Why do I need someone like CJK?
In addition, one team member is responsible for developing replacement parameters, many which will require modification as economic and financial climates change.
For comparison sake, if you were to attempt to create and maintain your own forklift fleet management information program, you could easily spend $300,000 to $400,000 or more annually to do so. And even after developing such a program, the lack of sufficiently robust forklift and repairs databases—the kind that CJK provides—would make accurate benchmarking and informed decision-making next to impossible.
I hear CJK talking about how they bridge the gap between the operations department and finance. What do you mean by that?
So, we act to, yes, bridge the gap between the two. Thanks to our ongoing oversight of invoices, coupled with our in-depth economic analysis of usage and repair trends, we can intervene on the operations department’s behalf, and explain to a finance person—by drawing on our forklift and repair databases—why it makes sense to approve this repair bill or that request for forklift replacement. And we do it in language the finance guy understands—language out of the realm of expertise of an operations or warehouse person.
$240,000: One Year’s Savings in Costly Short-Term Rental
Without tracking and oversight, short-term MHE rentals—typically, to fill in for units being repaired—can quickly go from six-week “stopgaps” to six-month money pits. Repairs frequently take far longer than promised, and what’s worse, those rentals often are either not returned on a timely basis, or the supplier conveniently forgets to pick them up—padding bills even further. In these scenarios, tracking provides the visibility to significantly reduce costs. In 2014, CJK’s tracking services on over $328,000 in short-term rentals yielded savings for our client of over $240,000 from the prior year.